Privacy Policy

Last updated: 19-Sep-2026

This Privacy Policy explains how Snap2Fix ("we", "our", "the app") collects, uses, and protects information when you use the Snap2Fix mobile app or website, provided by xponeX.

Snap2Fix is a facility maintenance management service. Depending on how you use it, you may interact with the app as an Operation Manager, a Technician, or as a unit resident/owner reporting a maintenance issue by scanning a QR code.

Information We Collect

If you sign up as an Operation Manager or Technician:

• Your name and email address (Operation Managers), used to create and secure your account
• Your account password, or authentication details if you sign in with Google
• Photos you capture within the app for the purpose of documenting a maintenance issue or its resolution
• A device push notification token (Technicians only), used solely to deliver alerts about new or updated maintenance requests

If you report an issue by scanning a QR code (as a resident/unit owner):

How We Use Your Information

• To operate the core service: creating, assigning, tracking, and resolving maintenance requests
• To notify technicians when a new request is submitted or updated
• To authenticate accounts and keep them secure
• To provide customer support if you contact us

We do not sell your information, and we do not use it for advertising or third-party marketing.

Photos

Photos submitted through the app (of a reported issue, or of a completed repair) are stored to document the maintenance history of the relevant unit and facility, and are visible to the Operation Manager and assigned Technician(s) for that facility.

Sharing of Information

We do not sell or rent your personal information to third parties. We may share information with:

• Service providers that help us operate the app, such as Google Firebase for push notification delivery
• Legal authorities, only if required to do so by law

Data Retention

We retain account and maintenance request data for as long as your account remains active, or as needed to provide the service. You may request deletion of your account and associated data by contacting us using the details below.

Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Snap2Fix is intended for business use by facility staff and residents and is not directed at children. We do not knowingly collect personal information from children under 13 (or the relevant minimum age in your jurisdiction).

Account Deletion

If you're an Operation Manager, you can permanently delete your account at any time from within the app: go to Profile → Delete Account, confirm with your password, and your name, email, and password are permanently and irreversibly removed. This also revokes every technician's sign-in key and every unit's QR code under your facility, so no one can access it afterward using the old credentials.

Your facility's operational records (unit list, maintenance history) are kept rather than deleted outright, since they may reflect work already completed for residents and staff — but they are no longer tied to any accessible personal account once deletion is complete.

Your Choices

• You can update your account information from within the app
• You can permanently delete your account from within the app (see Account Deletion above)
• You can disable notification permissions at any time from your device settings
• You can request access to, correction of, or deletion of your personal data by contacting us

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Snap2Fix
Email: fm@opexone.net
Website: https://opexone.net